Privacy Policy

What Denver Customers Share With Us

We collect information you provide when requesting water extraction, mold inspection, or an appointment. This may include your name, phone number, email address, service address, property type, preferred visit time, and details about the loss.

Form submissions can include photographs, access instructions, insurance details, and notes about carpet, drywall, flooring, sewage, or visible mold. We use these details to understand the request before sending a technician.

Our website may also receive browser type, device information, approximate location, pages viewed, and referral data. Analytics tools collect this technical information to show how visitors use the site.

We do not need sensitive information unrelated to restoration work. Please avoid entering medical records, Social Security numbers, or unrelated financial details in a form.

A moisture meter, thermal imaging camera, and psychrometer may create job records during service. These readings describe building conditions, not personal characteristics. Information collected helps Water & Mold Removal Contractors coordinate residential water extraction and commercial structural drying in Denver.

How Service Information Supports Your Request

We use submitted information to schedule inspections, confirm appointments, answer questions, and coordinate emergency water extraction. We may contact you by phone, text, or email about the requested visit.

Service details help technicians plan equipment placement, source control, and safe access. For example, a Category 3 loss may require containment, protective procedures, and separate disposal planning.

We may use contact details for service reminders, invoices, payment processing, insurance documentation, and follow-up questions. Job photographs and daily moisture readings can support a drying report or claim file.

Website analytics help us identify broken pages, common questions, and access problems. We do not sell your personal information, rent it, or trade it for advertising lists.

We may share limited information with technicians, payment processors, scheduling providers, insurers, or professional advisers when needed for the requested service. These parties should use information only for their assigned purpose. Our practices consider the ANSI/IICRC S500 Standard for Professional Water Damage Restoration, OSHA requirements, and applicable Colorado rules.

Service Providers That Help Run This Website

Water & Mold Removal Contractors may use outside tools for three purposes: scheduling, payment processing, and website analytics. Each provider has its own privacy policy, which controls information handled through that provider.

Scheduling tools may receive your name, phone number, email address, service location, and appointment notes. Payment tools may process billing details, but we do not need to store complete card numbers ourselves.

Analytics tools may receive browser, device, page-view, and referral information. We use those reports to improve site performance and understand customer questions. We do not use these tools for ad tracking or behavioral advertising.

A scheduling provider may help coordinate a 24-hour dispatch. A payment processor may support an invoice for basement dehumidification. An analytics platform may show whether visitors can reach information about HEPA filtration or mold inspection.

We do not name a vendor unless it is active on the website. Review the provider notice shown during a form submission or payment step. Browser settings can also limit some analytics activity.

Cookies Used for Basic Site Functions

Cookies are small browser files that help a website remember settings and measure visits. Our cookies support basic functions, form operation, security, and limited analytics.

A session cookie may keep a page working while you request an appointment. An analytics cookie may record page views, browser type, or general visit timing. These tools help us find broken forms and improve information about residential water extraction.

We do not use cookies for ad tracking, cross-site advertising, or the sale of browsing profiles. We do not place cookies to infer sensitive traits from a visitor.

You can block, delete, or limit cookies through Chrome, Safari, Firefox, Edge, or another browser. Blocking some cookies may prevent scheduling or payment pages from working correctly.

Cookies do not measure moisture levels, classify Category 3 water, or operate equipment such as an LGR dehumidifier. Those activities occur during an actual service visit and use separate job records. Questions about website cookies can be sent to contact@waterdamagerestorationdenver.org.

When Records Are Removed or Kept

We keep information only as long as needed for the request, service record, warranty review, accounting, safety, dispute handling, or legal duty. The exact period can vary by record type and applicable requirements.

Appointment forms remain available while a request is open. After resolution, we may retain basic scheduling, invoice, insurance, photograph, and moisture-reading records for business documentation.

A completed drying file may include daily moisture readings, equipment notes, photographs, and communications. These records can help explain the drying goal, support an insurance claim, or address a later question about delamination or secondary damage.

We delete or anonymize information that no longer has a business, legal, or safety purpose. A deletion request may not remove records required for tax reporting, active disputes, fraud prevention, or regulatory compliance.

You may ask us to delete a form submission after the matter is resolved. We will review the request and explain any record that must remain. Records connected with ANSI/IICRC S500 practices, payment processing, or OSHA documentation may follow separate retention needs.

Questions, Access Requests, and Privacy Choices

You may ask to access, correct, or delete personal information that Water & Mold Removal Contractors holds about you. You may also ask how information was collected, why it was used, or which service provider received it.

Send a request with enough detail to identify the relevant appointment, form, or email. We may need to verify your identity before changing or releasing information. We will review deletion requests against recordkeeping, payment, insurance, and legal needs.

Contact us at ( or contact@waterdamagerestorationdenver.org. Written requests may be mailed to 600 17th St #2800, Denver, CO 80202.

Privacy questions are separate from emergency service requests. For active water, sewage, or mold conditions, explain the property type and hazard during the call. Our team can document moisture mapping, arrange a contents pack-out, or discuss HEPA filtration when those services apply.

If a request concerns a payment processor, scheduling platform, or analytics provider, we may direct you to that provider’s privacy process. We will still help identify the correct channel.